Glossy+ Research: How major retailers have upgraded their e-commerce fulfillment strategies

1 year ago 27

Full index and research is on Glossy’s sibling publication Modern Retail.

Introduction

Customer expectations of ultra-fast delivery speeds, free and flexible returns, on-demand package tracking and convenient payments are on the rise, changing the game of e-commerce fulfillment. Recent consumer surveys have also made it clear that customers prioritize online shopping for its convenience, while they consider the overall shopping experience when shopping in-store.

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