REVE Chat, a Singapore-based venture, and prominent customer engagement solution provider, happily announces the launch of its highly anticipated version 4.0. This
New Delhi,UPDATED: Apr 29, 2024 16:27 IST
REVE Chat, a Singapore-based venture, and prominent customer engagement solution provider, happily announces the launch of its highly anticipated version 4.0. This latest release represents a significant leap forward in the customer engagement space, seamlessly merging Instant Messaging (IM) with Live Chat functionalities to transform websites into immersive IM platforms for visitors. This will now enable enterprises to initiate and complete more chats directly on their websites. This innovative approach not only enhances engagement but also drives higher conversion rates and lowers overall digital promotional costs.
REVE Chat is one of the many technology ventures of REVE Group. REVE Chat specializes in delivering Software as a Service (SaaS) based omnichannel Live Chat and Chatbot solutions. From websites to popular messaging platforms like WhatsApp, Facebook Messenger, and Instagram, REVE Chat enables businesses to conduct their communications from a single, unified platform.
REVE Chat Version 4.0 introduces several key features aimed at improving user experience and agent productivity. The new Live Chat Widget with Chat History allows seamless access to past conversations, providing an intuitive and familiar interface akin to popular messaging platforms. Offline messaging capabilities enable agents to reply to messages even when visitors are offline, allowing visitors to catch up on conversations upon their return to the website.
Intuitive features empower agents to understand visitor intentions better before initiating chats, thereby enhancing engagement. The version also offers an enhanced analytics dashboard that provides advanced insights, facilitating data-driven decision-making and optimizing performance.
M Rezaul Hasan, CEO of REVE Chat, conveys his excitement for this transformative release, stating, "The connectivity of Instant Messaging and Live Chat in REVE Chat Version 4.0 represents a significant advancement in customer engagement Platform. The positive feedback from our users inspires us to continually innovate and explore new avenues."
REVE Chat has already been trusted by leading brands worldwide including Commercial Bank of Kuwait, Kuwait; Bank of Scotia, Colombia; The National Institute of Transparency of Mexican Government, the World’s one of the largest network equipment-making companies - Legrand, France, PublicGold, Malaysia; Canadian Hearing Institute, Canada; leading EdTech company - iNeuron, India and 10 Minute School, Bangladesh; world’s 3rd largest MFS - bKash, Bangladesh; Guardian Life Insurance, Bangladesh; and many more.
Published By:
anshika bajpai
Published On:
Apr 29, 2024
English (US) ·